01 · STRATEGY
Strategic Planning & Roadmap
Detailed e-commerce strategy and roadmap development — timelines, resources, key milestones, commercial targets. The plan that turns ambition into deliverable workstreams.
Sector · E-commerce & Retail
Your E-commerce experts — over 20 years' experience.
Senior consultancy and interim management for e-commerce and retail businesses. Strategy, project management, platform redesigns, digital marketing and commercial leadership — from people who have actually run them.
Our Journey
Two decades at the front of the digital revolution.
Welcome to Grant & Graham, where we bring over two decades of experience supporting and transforming e-commerce companies. Our expertise spans strategic planning and project management, website redesigns, digital marketing, marketplace strategy and commercial leadership. We have partnered with renowned retailers and digital businesses, helping them achieve their digital transformation goals and elevate their online presence.
Our journey in the e-commerce realm began over 20 years ago. Since then, we have been at the forefront of the digital revolution — guiding businesses through the complexities of online commerce, understanding the unique challenges and opportunities, and consistently delivering results that drive growth and enhance user experience.
20+
Years Experience
Two decades at the front of the e-commerce revolution. From early online retail to omnichannel, marketplaces and AI-powered commerce.
2
Flagship Cases
Recent project leadership at Let's Talk and MediaMarkt — two complete platform overhauls delivered with measurable commercial outcomes.
100%
Senior-Led
Every engagement led by a practitioner who has delivered at scale — not a junior running an off-the-shelf playbook.
Our Capabilities
Six areas we deliver measurable outcomes.
From early-stage platform builds to enterprise-grade omnichannel transformation — senior expertise across the full e-commerce and retail value chain.
02 · PROJECT
Project & Programme Management
Senior interim project and programme leadership — agile, waterfall or hybrid. Stakeholder management, delivery cadence and the operational discipline that takes platforms from design to launch on time and on budget.
03 · PLATFORM
Website Redesign & Build
End-to-end e-commerce website redesigns — UX strategy, technical implementation, performance, security and rigorous quality assurance across devices and browsers. Built to convert.
04 · UX
User Experience & Conversion
Working alongside UX designers to ensure the website is intuitive, easy to navigate, and optimised for conversion — from product discovery through to checkout. Customer experience as commercial advantage.
05 · DIGITAL
Digital Marketing & Analytics
Performance marketing, SEO, paid media, lifecycle email, marketplace strategy and analytics. Joining the dots between traffic, conversion and lifetime value — with measurable ROI accountability.
06 · FEATURES
Personalisation, Inventory & Checkout
Integration of advanced commerce features — personalised recommendations, real-time inventory updates, efficient checkout, and the back-office operations that make customer experience seamless at scale.
Key Projects
Case studies. Real outcomes.
A snapshot of e-commerce engagements where Grant & Graham led major platform transformations — with measurable commercial impact.
Case Study 01
Let's Talk
A comprehensive e-commerce website redesign — creating a user-friendly, aesthetically strong, and highly functional platform built to improve customer engagement and drive sales.
- Project Planning & Strategy Detailed project plan covering timelines, resources and key milestones — with delivery accountability from day one.
- User Experience (UX) Design Collaborated with UX designers to ensure the website was intuitive, easy to navigate and optimised for the customer journey end-to-end.
- Technical Implementation Oversaw the technical team to implement modern e-commerce architecture — performance, security and scalability built in.
- Quality Assurance Rigorous testing across all devices and browsers to ensure a seamless user experience pre-launch and post-launch.
Outcome
Significant increase in customer satisfaction and a meaningful boost in online sales — affirming the success of the platform overhaul approach.
Case Study 02
MediaMarkt
A leading consumer electronics retailer — full e-commerce platform overhaul aligning their online presence with their brand reputation, while improving operational efficiency at scale.
- Stakeholder Management Engaged with multiple stakeholders to gather requirements and ensure alignment with broader business objectives.
- Agile Project Management Applied agile methodologies to ensure flexibility and responsiveness throughout the project lifecycle — from sprint planning to retrospectives.
- Integration of Advanced Features Implemented personalised recommendations, real-time inventory updates, and an efficient checkout process — the features that move conversion.
- Post-Launch Support Provided ongoing support and optimisation to ensure the platform's long-term success and continuous improvement.
Outcome
Materially enhanced MediaMarkt's online customer experience and significantly improved their operational efficiency — with measurable commercial impact.
Why Grant & Graham
An ideal partner for e-commerce excellence.
01 Comprehensive expertise
From website design and development to digital marketing and analytics, we cover every aspect of e-commerce — the technical, the commercial and the operational.
02 Customised solutions
We understand that every business is unique. Solutions are tailored to specific needs, goals and constraints — not packaged into a one-size-fits-all consulting product.
03 Results-driven approach
The focus is always on delivering measurable results that drive growth and improve customer satisfaction. The work is judged by what changes after we leave.
04 Dedicated support
Committed to your success with ongoing support to ensure the platform remains competitive and up-to-date long after the initial engagement closes.
05 Senior-led, never delegated
Every engagement is led by a senior practitioner from start to finish. No partner-pitch-then-junior-delivery model. The person you meet is the person who does the work.
How We Engage
Three engagement models. One standard.
E-commerce and retail clients work with us across our three core service lines — sized to the problem, not packaged off the shelf.
Service 01
Interim Management
Senior interim CEOs, CCOs, COOs, e-commerce directors, programme leads and CTOs deployed in days. Stabilise the situation, deliver the outcome, hand over cleanly — with deep e-commerce sector experience.
Explore Interim →Service 02
Management Consultancy
Senior-led advisory across strategy, transformation, operations and M&A — applied with deep e-commerce and retail sector knowledge. Practical work that produces decisions, not decks.
Explore Consultancy →Service 03
Growth as a Service
A fully managed commercial function for e-commerce and retail businesses scaling into new markets — senior sales leadership, BD team, CRM and pipeline, deployed inside weeks.
Explore GaaS →Where We Work
E-commerce & Retail sub-sectors.
Our consultants work across the full breadth of the digital commerce ecosystem — from D2C scale-ups to enterprise omnichannel retailers.
D2C E-commerce
B2B E-commerce
Marketplaces
Omnichannel Retail
Consumer Electronics
Fashion & Apparel
Health & Beauty
Food & Grocery
Home & Lifestyle
Subscription Commerce
Headless Commerce
Composable Commerce
Cross-Border & Global Rollout
Click & Collect / BOPIS
Loyalty & CRM
Payments & Checkout
E-commerce Insights
Reading from our practitioners.
Project Management
The Future of the Project Manager
The role of a Project Manager is likely to evolve in response to technological advancements, changes in business practices, and shifts in the global economy. A practitioner's view of where the discipline is heading.
Lessons Learned
The Mistakes Project Managers Make
Project management is a complex role involving multiple tasks and responsibilities. Project managers can make several mistakes — each one with significant impact on project success. The honest field guide.
Frequently Asked Questions
What clients ask before they engage.
What does Grant & Graham do for the E-commerce and Retail sector?
We provide senior consultancy and interim management for e-commerce and retail businesses. Work covers strategic planning and roadmap, project and programme management, website redesign and build, UX and conversion, digital marketing and analytics, and integration of advanced commerce features — including personalisation, inventory and checkout.
How much e-commerce experience does Grant & Graham have?
Over 20 years. Our consultants have been at the front of the digital revolution since the early days of online retail — through the rise of marketplaces, mobile, omnichannel, headless commerce, AI-powered personalisation and the continuing shift to composable architectures.
Who do you typically work with in E-commerce?
Clients range from D2C scale-ups and subscription commerce businesses to enterprise omnichannel retailers and B2B e-commerce platforms. Sub-sectors include consumer electronics, fashion and apparel, health and beauty, food and grocery, home and lifestyle, marketplaces, and cross-border commerce.
Can you point to specific e-commerce projects you have led?
Two flagship examples: Let's Talk, where we led a comprehensive website redesign that delivered measurable customer satisfaction and online sales improvements; and MediaMarkt, where we spearheaded a full platform overhaul featuring personalised recommendations, real-time inventory and an efficient checkout — significantly improving operational efficiency.
How quickly can a senior interim leader be deployed in E-commerce?
Interim placements typically deploy within days, not months. Our model puts a proven e-commerce operator into the seat and delivering from week one — with practitioner experience matched to the specific challenge: platform replatform, commercial scale-up, marketplace launch, peak trading or post-incident recovery.
Do you support headless and composable commerce?
Yes. Our consultants advise on modern commerce architectures — headless front-ends, composable back-end services, MACH-aligned platforms (Microservices, API-first, Cloud-native, Headless) — and the operational model required to run them effectively.
Where are Grant & Graham's E-commerce consultants based?
Our network spans the UK, Europe, the United States and the Middle East, with permanent offices in London, Amsterdam, San Diego and the Gulf. Consultants are placed on the ground in the client's market.
How do I start a conversation?
Get in touch via our contact page or email uk@grant-graham.co.uk. We will arrange a 25-minute confidential discovery call — no pitch, no commitment — and tell you honestly whether we can help.
Let's Talk
Ready to elevate your
online presence?
Whether you are replatforming, launching a new market, scaling commercially or rebuilding the customer experience — tell us in 25 minutes what you need. We will tell you honestly whether we can help.