Senior consultancy and interim management for retailers. Strategy, transformation, omnichannel, supply chain and customer experience — from people who have actually run retail businesses, not advised on them from the outside.
For over 25 years, Grant & Graham has been at the forefront of transforming retail businesses. With an unparalleled blend of experience, innovative strategies and a deep understanding of market dynamics, our team has consistently delivered exceptional results for renowned companies including Toys R Us, Bart Smit and Tiptel.
Our extensive track record and hands-on approach make us a trusted partner for retailers looking to thrive in an industry that has changed more in the last decade than in the previous five — and where the next decade will demand even sharper operational discipline, faster decision-making and stronger customer focus.
From strategic planning and market analysis to operational optimisation and customer experience — senior expertise across every retail discipline that matters.
Detailed market analysis, growth strategy and commercial roadmap. Identifying opportunities, defining propositions and turning competitive insight into deliverable plans — whether you are scaling, repositioning or restructuring.
Connecting online and offline channels to deliver a consistent customer experience. Click & collect, BOPIS, marketplace strategy, mobile commerce and the back-office integration that makes seamless retail actually seamless.
Streamlining store operations, supply chain processes and back-office workflow. Process re-engineering, technology integration and cost reduction — without compromising the customer experience that drives repeat business.
Inventory management, demand forecasting and supply chain optimisation. Data-driven insight that reduces working capital tied up in stock, improves availability, and turns supply chain from cost centre to commercial advantage.
Defining and delivering the customer experience that drives loyalty, basket size and repeat visits. From in-store service models to digital personalisation, lifecycle communications and loyalty programmes — commercial CX, not theory.
Interim CEOs, COOs, CCOs, store directors and transformation leads — deployed in days. Stabilise the situation, deliver the outcome, hand over cleanly. Particularly effective for turnarounds, peak trading and post-acquisition integration.
A snapshot of retail engagements where Grant & Graham led major transformation programmes — with measurable commercial impact.
A global toy retailer facing significant challenges as the retail landscape shifted dramatically with the rise of e-commerce. Brought in to revitalise operations and develop a sustainable growth strategy.
A leading toy retailer in the Netherlands modernising its operations and enhancing customer engagement — integrating innovative technologies to create a seamless omnichannel experience.
A long-standing partnership delivering operational and commercial support to Tiptel — spanning telecoms retail, distribution and the operational discipline required to compete in a high-volume, low-margin category. Senior interim and consultancy support across multiple engagements over the relationship lifecycle.
Over 25 years of hands-on retail experience — through the rise of category-killers, the pivot to omnichannel, the marketplace era, and the current shift to AI-powered commerce. We have lived the changes we now help clients navigate.
Success stories with Toys R Us, Bart Smit and Tiptel demonstrate our ability to drive tangible results. Sales growth, cost reduction, operational improvement, customer satisfaction — not theoretical frameworks.
We stay ahead of industry trends and leverage cutting-edge technology to create solutions that move retailers forward — without falling for hype that cannot survive contact with the trading floor.
We work collaboratively with our clients to develop strategies that align with their goals and vision — not generic playbooks. Every engagement is shaped by the specific business, market and team in the room.
Every engagement is led by a senior practitioner from start to finish. The person you meet is the person who does the work — no partner-pitch-then-junior-delivery.
Retail clients work with us across our three core service lines — sized to the problem, not packaged off the shelf.
Senior interim CEOs, COOs, CCOs, store directors and transformation leads deployed in days. Stabilise the situation, deliver the outcome, hand over cleanly — with deep retail sector experience and a track record across major brands.
Explore Interim →Senior-led advisory across strategy, transformation, operations and M&A — applied with deep retail sector knowledge. Practical work that produces decisions, not decks. Shaped around your specific commercial context.
Explore Consultancy →A fully managed commercial function for retail businesses scaling into new markets — senior sales leadership, BD team, CRM and pipeline, deployed inside weeks. Particularly effective for B2B retail tech and supplier-side businesses.
Explore GaaS →Our consultants work across the full breadth of the retail ecosystem — from independent specialists to global multi-format groups, and across both consumer-facing and supplier-side businesses.
We provide senior consultancy and interim management for retailers across the UK, Europe and beyond. Work covers strategic planning and market analysis, omnichannel transformation, operational optimisation, supply chain and inventory, customer experience, and senior interim leadership — including CEO, COO, CCO and transformation director placements.
Over 25 years. Our consultants have lived through the rise of category killers, the pivot to omnichannel, the marketplace era, and the current shift to AI-powered commerce — with operating experience inside retailers, not just as external advisers.
Clients range from specialist retailers and multi-format groups to consumer electronics chains, toy retailers, fashion and home brands, food and grocery, telecoms retail, and B2B retail suppliers. Both consumer-facing retailers and supplier-side businesses serving retail networks.
Three flagship examples. Toys R Us — revitalised operations and developed a sustainable growth strategy with measurable sales and customer satisfaction improvements. Bart Smit — led omnichannel transformation, integrating online and offline channels with advanced analytics. Tiptel — long-standing operational and commercial support across telecoms retail and distribution.
Interim placements typically deploy within days, not months. Our model puts a proven retail operator into the seat and delivering from week one — particularly effective for turnaround situations, peak trading periods, post-acquisition integration and transformation programmes that have stalled.
Yes. Omnichannel is one of our deepest specialisms — from the strategic case through to digital platform implementation, click & collect, BOPIS, marketplace strategy and the back-office integration that turns omnichannel from a promise into a measurable customer experience. Bart Smit is the flagship case study.
Our network spans the UK, Europe, the United States and the Middle East, with permanent offices in London, Amsterdam, San Diego and the Gulf. Consultants are placed on the ground in the client's market.
Get in touch via our contact page or email uk@grant-graham.co.uk. We will arrange a 25-minute confidential discovery call — no pitch, no commitment — and tell you honestly whether we can help.
Whether you are looking to revamp your operations, enhance customer engagement, or expand your market presence — tell us in 25 minutes what you need. We will tell you honestly whether we can help.