Senior consultancy and interim management for IT and technology businesses. IT strategy, digital transformation, infrastructure, after-sales operations, and senior leadership — with a 20+ year track record across Philips, HP, Dell, Compaq, Fujitsu and SIL.
Grant & Graham brings over 20 years of experience supporting and transforming companies across the IT sector — with a particular track record in international expansion, infrastructure, after-sales operations and senior IT leadership. Our journey in this dynamic industry has been marked by a commitment to delivering innovative solutions, exceptional service and robust support to our clients.
We have worked with major international IT companies including Philips, HP, Compaq, Dell, Fujitsu and SIL Service Industries — covering comprehensive IT operations, after-sales support, logistics, repair, call centres, warehousing, and the senior leadership required to make all of it work at international scale.
From strategic IT leadership and digital transformation to infrastructure, security and after-sales operations — senior expertise across the full IT and technology value chain.
Senior interim CIOs, CTOs, IT directors and digital transformation leads — deployed in days. Bridge a leadership gap, lead a transformation, or stabilise post-incident with practitioner experience matched to your sector.
Strategic technology roadmap, digital transformation programme design and execution. Aligning IT investment to business outcomes — from cloud migration to ERP rollout, from automation to AI adoption.
IT infrastructure design, cloud migration, hybrid architecture, network management and the operational disciplines required to keep enterprise IT performant, resilient and cost-effective at scale.
Setting up and scaling IT operations across multiple jurisdictions. Cross-border systems integration, multi-language support models, regional infrastructure rollout and compliance with local data and technology regulations.
Comprehensive after-sales support — logistics, repair, call centres and warehousing — built to deliver long-term customer satisfaction and brand loyalty for IT manufacturers and resellers operating internationally.
Operational IT security, risk assessment, business continuity, disaster recovery and incident response — aligned to GDPR, ISO 27001, NIST and the regulatory frameworks that govern enterprise IT environments.
Our primary focus has long been comprehensive after-sales support — ensuring long-term customer satisfaction and brand loyalty for IT manufacturers operating across borders. The four pillars below underpin every after-sales engagement.
Streamlined logistics operations for timely and cost-effective product delivery — improving supply chain efficiency and reducing lead times. Built to scale across multiple geographies and product categories.
Established and managed repair centres to ensure quick, reliable fixes — enhancing product longevity and customer trust. Designed around SLAs that protect brand reputation in regulated markets.
Set up and operated call centres handling customer enquiries and technical support — ensuring high levels of satisfaction and swift resolution. Multi-language, multi-region, multi-channel by design.
Developed and maintained advanced warehousing systems for inventory management — ensuring availability of parts and products as needed. The operational backbone of any global IT after-sales network.
Grant & Graham was founded by Andrew Collins, who scaled Service Industries Ltd (SIL) from $15 million to $220 million in revenue before its acquisition by NCR. SIL was an international IT services business covering after-sales support, logistics, repair, call centres and warehousing for major brands.
That operator DNA runs through every IT engagement we lead. We have actually built and run the kind of IT operations we now help clients build, transform or fix. The work is led by people who have done it — not by people who have read about it.
IT and technology clients work with us across our three core service lines — sized to the problem, not packaged off the shelf.
Senior interim CIOs, CTOs, IT directors, infrastructure leads and transformation directors deployed in days. From scale-up technology leadership to enterprise IT turnaround — with practitioner experience matched to the engagement.
Explore Interim →Senior-led advisory across IT strategy, digital transformation, infrastructure, M&A integration and operations — applied with deep enterprise IT sector knowledge. Practical work that produces decisions, not decks.
Explore Consultancy →A fully managed commercial function for IT businesses scaling into new markets — senior sales leadership, BD team, CRM and pipeline, deployed inside weeks. Particularly effective for IT services and B2B technology businesses.
Explore GaaS →Our consultants work across the full breadth of the enterprise IT and technology ecosystem — from OEMs and manufacturers to IT services, distribution and after-sales operations.
Digital transformation is a broad term that refers to the integration of digital technology into all aspects of an organisation's operations — fundamentally changing how it delivers value to its customers, employees and other stakeholders. Our practitioners cover what it actually means in practice, where it pays back, and where the common pitfalls lie.
Read the full article →We provide senior consultancy and interim management for IT and technology businesses. Work covers Interim CIO and CTO leadership, IT strategy, digital transformation, infrastructure and cloud, international IT expansion, after-sales operations (logistics, repair, call centres, warehousing) and IT security and risk.
An Interim CIO is a senior IT leader placed into your organisation on a fixed-term basis to provide CIO-level capability without the recruitment cycle of a permanent hire. Typically deployed when there is a sudden departure, a transformation programme, an M&A integration or a regulatory commitment requiring immediate senior expertise.
Interim placements typically deploy within days, not months. Traditional CIO or CTO recruitment can take 4 to 6 months — our model puts a proven IT leader into the seat and delivering from week one, with practitioner experience in your specific sector and operational context.
Our IT engagements include work with Philips, HP, Compaq, Dell, Fujitsu and SIL Service Industries — covering OEM operations, after-sales support, logistics, repair, call centres, warehousing, and the senior leadership required to run all of this internationally.
Grant & Graham was founded by Andrew Collins, who scaled Service Industries Ltd (SIL) from $15 million to $220 million in revenue before its acquisition by NCR. SIL was an international IT services business covering after-sales support, logistics, repair, call centres and warehousing for major IT brands. That operator pedigree directly shapes how we deliver IT engagements today.
Yes. International IT expansion is one of our deepest specialisms — covering cross-border systems integration, multi-language and multi-region support, regional infrastructure rollout, and compliance with local data and technology regulations. The kind of work that demands a partner who has operated internationally before.
Our network spans the UK, Europe, the United States and the Middle East, with permanent offices in London, Amsterdam, San Diego and the Gulf. Consultants are placed on the ground in the client's market.
Get in touch via our contact page or email uk@grant-graham.co.uk. We will arrange a 25-minute confidential discovery call — no pitch, no commitment — and tell you honestly whether we can help.
Whether you need to optimise your IT infrastructure, lead a digital transformation, set up international operations or manage comprehensive after-sales support — tell us in 25 minutes what you need. We will tell you honestly whether we can help.