Jihen Duma

Interim PMO Leader | Global Program Delivery | SAP S/4 HANA Specialist | Governance & Transformation Strategist

Jihen Duma: Driving Strategic Execution and Transformation Excellence Across Global Enterprises

Jihen Duma is a seasoned PMO and Transformation Leader. Specialising in program governance, digital transformation, and large-scale ERP delivery, she brings clarity, structure, and strategic direction to complex global initiatives.

A transformational leader with a background spanning IT, operations, finance, supply chain, and procurement, Jihen has successfully led high-impact programs across global, international, and European organisations. She is accomplished in aligning diverse teams, managing risk, and embedding change to deliver results across sectors such as aviation, banking, energy, consumer goods, and retail.

Jihen combines strategic oversight with hands-on delivery, helping organisations implement scalable operating models that empower teams, reduce complexity, and unlock long-term value. Her approach builds resilience and momentum in the face of change—driving real outcomes, not just plans.

Her leadership experience spans Global Enterprises, Multinationals, and Mission-Critical Transformation Programs. Jihen is a trusted partner for organisations ready to deliver with precision, align strategy with action, and scale for the future.

How I can help you business

• PMO Leadership & Strategic Governance –
  Drives clarity, control, and confidence by establishing structured PMO frameworks that improve transparency, accountability, and performance across portfolios. Embeds governance that supports decision-making and cross-functional alignment at scale.
• SAP S/4 HANA & Digital Transformation –
  Leads complex ERP and transformation journeys from strategy to implementation. Ensures systems, processes, and people are aligned for seamless transition, adoption, and business impact.
• Change Management & Stakeholder Engagement –
  Enables successful transformation through structured change approaches. Aligns executive sponsors, business teams, and delivery functions to drive adoption, reduce resistance, and sustain new ways of working.
• Program Execution & Operating Model Design –
  Turns strategic intent into measurable results by designing program structures and delivery models that drive consistency, speed, and impact. Enhances collaboration and effectiveness across business functions and geographies.

Why Work with Jihen?
Whether you’re delivering a global SAP program, embedding governance across functions, or navigating complex change, Jihen brings the experience, precision, and calm leadership needed to drive your initiatives forward. Her deep cross-sector experience and proven impact across global enterprises make her a strategic partner for organisations ready to transform and scale with confidence.

Location
🇳🇱 Based in the Netherlands | Available for European and international projects

Positions held

• Global PMO Lead – KLM Royal Dutch Airlines
• PMO Lead, SAP Middleware & Resource Manager – Coty International HQ
• PMO Portfolio Lead – Hunter Douglas HQ EMEA
• Program PMO Lead – Vattenfall
• Global PMO Lead & Cutover Manager – Royal Philips BV
• PMO & Transformation Consultant – ABN Amro
• PMO & IT Governance Consultant – ING Bank
• Transformation Program Lead – Heineken
• Program Manager, IT & Business Change – IKEA
• PMO Consultant – Rabobank