Senior interim PMO and Transformation Leader specialising in program governance, digital transformation and large-scale ERP delivery. SAP S/4 HANA specialist with senior PMO roles inside KLM, Royal Philips, Heineken, IKEA, ING, ABN Amro, Rabobank, Coty, Vattenfall and Hunter Douglas.
Jihen Duma is a seasoned PMO and Transformation Leader. Specialising in program governance, digital transformation and large-scale ERP delivery, she brings clarity, structure and strategic direction to complex global initiatives.
A transformational leader with a background spanning IT, operations, finance, supply chain and procurement, Jihen has successfully led high-impact programs across global, international and European organisations. She is accomplished in aligning diverse teams, managing risk and embedding change to deliver results across sectors such as aviation, banking, energy, consumer goods and retail.
Her leadership experience spans Global Enterprises, Multinationals and Mission-Critical Transformation Programs. Jihen is a trusted partner for organisations ready to deliver with precision, align strategy with action and scale for the future.
Jihen has held senior PMO and program governance roles inside ten of Europe's most established multinational organisations — spanning aviation, banking, energy, consumer goods, retail and technology. Few PMO leaders have operated across this many tier-1 environments at this seniority.
Jihen's offering covers the full transformation lifecycle — from PMO leadership and governance design through to SAP S/4 HANA delivery and operating model implementation. Each capability is grounded in real-world delivery at enterprise scale.
Drives clarity, control and confidence by establishing structured PMO frameworks that improve transparency, accountability and performance across portfolios. Embeds governance that supports decision-making and cross-functional alignment at scale.
Leads complex ERP and transformation journeys from strategy to implementation. Ensures systems, processes and people are aligned for seamless transition, adoption and business impact.
Enables successful transformation through structured change approaches. Aligns executive sponsors, business teams and delivery functions to drive adoption, reduce resistance and sustain new ways of working.
Turns strategic intent into measurable results by designing program structures and delivery models that drive consistency, speed and impact. Enhances collaboration and effectiveness across business functions and geographies.
Whether you are delivering a global SAP program, embedding governance across functions or navigating complex change, Jihen brings the experience, precision and calm leadership needed to drive your initiatives forward.
Senior PMO roles inside KLM, Philips, Heineken, IKEA, ING, ABN Amro and Rabobank. Operates fluently in environments where governance scrutiny is high and the cost of a stalled programme is measured in millions.
Specialist in large-scale ERP delivery — from strategy through to cutover. SAP S/4 HANA expertise is one of the most in-demand and structurally scarce skill sets in European interim management today.
Brings precision and calm to mission-critical transformation programmes. Strategy with action. Builds resilience and momentum in the face of change — rather than just adding more reporting layers.
A senior interim PMO and transformation leader with deep specialisation across program governance, ERP delivery and change management — available for European and international assignments at enterprise scale.
Jihen's career spans 10 senior PMO, program leadership and governance roles inside Europe's most established multinational organisations — including KLM, Royal Philips, Heineken, IKEA, ING and ABN Amro.
Get in touch with Jihen for expert guidance in program governance, ERP transformation and strategic execution across global business environments.
With deep experience in digital change and operational leadership across KLM, Royal Philips, Heineken, IKEA, ING, ABN Amro and Rabobank, Jihen helps organisations embed structure, align teams and deliver lasting impact.
Download CV → LinkedIn profileIf you are facing an SAP S/4 HANA programme, a stalled transformation, a PMO function that needs senior leadership or a complex change programme that needs governance — tell us in 25 minutes what you need. Jihen or one of our 40+ senior consultants will tell you honestly whether we can help.