Senior ERP and operational transformation leader with 20+ years delivering complex enterprise technology programmes across supply chain, logistics, distribution and operational environments. Specialist in large-scale ERP and operational platform transformations — aligning business operations, technology platforms and programme governance to ensure change delivers real, measurable operational improvements. Senior leadership at Ingram Micro, NewCold Advanced Logistics, Sasol Natref Refinery, Bradian Logistics and beyond.
Gavin Douglas is an experienced ERP and operational transformation leader with over twenty years of experience delivering complex enterprise technology programmes across supply chain, logistics, distribution and operational environments. He specialises in guiding organisations through large-scale ERP and operational platform transformations — aligning business operations, technology platforms and programme governance to ensure change delivers real operational improvements.
Gavin is known for bringing structure and clarity to complex transformation environments. He works closely with leadership teams to stabilise delivery programmes, align operational priorities with enterprise systems, and ensure transformation initiatives translate into measurable business outcomes.
His experience spans ERP, supply chain systems and automation-driven operational environments where business processes, operational performance and enterprise technology must work together seamlessly. This includes distribution and high-volume fulfilment environments — challenges commonly shared by retail organisations managing complex supply chains. Particularly effective where large transformation initiatives require stronger alignment between operational teams, technology delivery and executive priorities.
Most ERP consultants come from one side of the table. Gavin has all three credentials that genuinely matter: the 20+ year senior leadership track record across enterprise systems and supply chain, the ERP programme specialism covering full-lifecycle transformation, and the rare operations + IT dual pedigree — he's been Operations Manager AND Director of IT, Mass Balance Engineer AND Implementation Product Owner. The combination is rare — and exactly what boards need when ERP transformation has to align technology, operations, and governance simultaneously.
Gavin's career has been built across the operational environments where ERP transformation is hardest — high-volume tech distribution, cold-chain logistics, refinery operations and complex supply chains. The kind of pedigree that gets ERP transformation programmes back on track when they drift.
Gavin's portfolio is concentrated in the operational environments where ERP transformation is structurally hardest — high-volume fulfilment, cold-chain, refinery, and multi-sector enterprise. The four contexts where his programme delivery and operational alignment expertise have produced measurable outcomes:
Gavin's offering covers the full ERP and operational transformation arc — from programme leadership and platform integration, through stabilisation and delivery governance, into operational efficiency and process optimisation. All grounded in 20+ years of senior operations and IT leadership across complex enterprise environments.
Leads complex ERP transformation programmes that align enterprise systems with business operations — ensuring delivery remains structured, governed, and focused on measurable outcomes from day one through go-live and stabilisation.
Connects ERP platforms with supply chain systems and operational technologies to create scalable and reliable operational ecosystems — spanning distribution, logistics, fulfilment and process industries.
Brings structure, clarity and strong governance to complex transformation programmes — helping organisations reduce risk, restore alignment and regain delivery momentum where ERP and operational change has drifted off track.
Improves business performance by aligning systems, data and operational processes across finance, supply chain and distribution — the operating discipline that translates ERP investment into sustained operational improvement.
ERP transformation programmes often become complex because technology, operations and delivery governance drift apart. Gavin brings these elements back into alignment — particularly in environments where large transformation initiatives require stronger alignment between operational teams, technology delivery and executive priorities.
Gavin has been Operations Manager AND Director of IT. Mass Balance Engineer at Sasol Natref AND Implementation Product Owner at NewCold. Most ERP consultants come from one side. Gavin has run both — and knows where the alignment fails.
ERP transformations don't fail because of bad technology. They fail because operations, technology and governance drift apart. Gavin brings them back into alignment — restoring structure, strengthening governance, rebuilding momentum.
Ingram Micro, NewCold, Sasol Natref, Bradian Logistics, Tyndale, Digital Planet. Cross-domain ERP pedigree most consultants can't match — particularly across high-volume fulfilment and complex supply chain environments.
A senior ERP transformation, supply chain integration and programme stabilisation specialist with 20+ years of cross-sector enterprise leadership and a rare operations + IT dual pedigree — available for European engagements at scale.
Gavin's career arc runs from Mass Balance Engineering and ERP Product Accounting at Sasol Natref Refinery, through Operations Management and Enterprise Systems Transformation at Ingram Micro, on to Head of Operations at Bradian Logistics, Senior Digital Transformation at Digital Planet, IT directorship at Tyndale Theological Seminary, Implementation Product Ownership at NewCold Advanced Logistics, and now Programme Delivery Lead for ERP & Supply Chain Transformation at Grant & Graham. Seven roles, multiple sectors, one consistent pattern: aligning operations, technology and governance around enterprise outcomes.
Contact Gavin for leadership in ERP transformation programmes, supply chain and operational platform integration, programme stabilisation, and enterprise transformation delivery. He helps organisations bring structure and momentum to complex transformation initiatives and translate technology change into measurable operational outcomes.
Particularly effective in environments where technology, operations and delivery governance have drifted apart — bringing them back into alignment so ERP transformation actually delivers the operational improvement organisations expect.
Download CV → LinkedIn profileIf you are running an ERP transformation programme, integrating supply chain and operational platforms, stabilising delivery in a complex programme environment, optimising operational efficiency across finance, supply chain and distribution, or modernising enterprise operations — tell us in 25 minutes what you need. Gavin or one of our 40+ senior consultants will tell you honestly whether we can help.