Mike Boardman.

Strategy sets the direction. Culture and operations deliver.

Mike Boardman is a fractional COO and consultant who works at the point where strategy meets execution. With more than 20 years in senior leadership, including time as CEO and COO, he partners with leaders facing growth, change or operational complexity and helps them turn ambitious goals into practical priorities.

His focus is cultural and operational transformation, and he treats the two as one job. Improving processes means understanding the people who do the work. Changing culture means changing how decisions are made, how accountability is shared and how work gets done. Mike starts by listening and asking direct questions, then turns what he learns into action, with clear ownership and a shared view of what success looks like.

The results are measurable. At a $150M specialty division of a $2B healthcare enterprise he redesigned operating room scheduling and introduced a Nurse Navigator role, lifting utilisation by 22%, cutting surgical delays by 17% and lowering cost per case by 9%, while staff engagement rose by 25% and patient satisfaction by 20%. He repositioned a risk consultancy towards higher margin advisory services, reaching 92% client retention and 22% growth in consulting revenue, and led the launch of its flagship SaaS platform in under nine months. He also took a new wound care centre to national Center of Distinction status in its first year, with a 95% healing rate and no clinical staff turnover for 23 consecutive months.

Mike has worked with organisations including ExxonMobil, Bank of America, Wells Fargo, the Federal Deposit Insurance Corporation and Grant Thornton, across financial services, healthcare, technology, energy, professional services and the non profit sector. He is Chair and former Chief Executive Officer of Ready Global, mentors emerging executives and speaks at global resilience and business continuity forums.

At Grant & Graham, Mike is available for interim, fractional and advisory assignments as CEO, COO, Chief Strategy Officer or Transformation Director. He is based in Portland, Maine, travels globally and is open to long term relocation for an assignment.